in Health-Care Management
This collection of
APMA News Brief stories is designed to complement APMA’s other practice resources with information about emotional intelligence, interpersonal communication, and other “soft skills” critical to their success.
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Telehealth: How to Bring Warmth to Your Virtual Care Visits Tips for better virtual communication include expressing empathy and making sure patients understand what you've shared with them.
One in Three Patients Will Switch Providers After a Bad Experience, Accenture Finds According to a new survey, patients who had a negative experience with a health-care provider were more likely to avoid seeking necessary care in the future.
Patients Are Just as Satisfied with Virtual Visits, Cleveland Clinic Study Finds Patient satisfaction with telehealth visits is comparable to that of in-person visits, according to a new study.
Patients Want Different Communication Options New research suggests that patients are interested in increased communication with their physician, especially digitally.
Five Etiquette Tips for Physicians and Staff Common etiquette mistakes when dealing with patients include omitting a friendly greeting and not projecting a professional appearance.
How Physicians Can Improve Their Telehealth Technique Tips for improving telehealth communication include finding a quiet area for the call and making eye contact.
Creating a Personalized Experience for Patients To create a more personalized experience for patients, it's important to go beyond examining clinical data.
Tips to Make Your Patients Smile Tips for improving patient satisfaction include not keeping patients waiting and demonstrating that you're prepared.
How to Make a Great First Impression at Your Practice A good first impression begins before the patient even steps foot in the office.
Is Your Patient Experience on the Rocks? These Practices Might Be to Blame Personalizing communications with patients is among the recommendations for physician practices looking to improve their patient experience.
Seven Tips for Clear Patient Communication Speaking slowly and plainly and using the teach-back method are among the tips for fostering better communication with patients.
Improve Your Patient Experience with These Five Steps Making a good initial impression and emphasizing ease of access are among the tips for improving patients' experience with your practice.
Nine Ways to Improve Your Patient Communications Communicating effectively with patients leads to a wide range of benefits for patients and practices alike, and improving one's communication skills doesn't have to be difficult.
Improving Health-Care Literacy Could Save Billions, Improve Outcomes New research suggests that increasing health literacy, especially among older patients, could result in significant improvements in outcomes and cost savings.
Getting Paid Begins with Patient Engagement Effective patient engagement can result in patients being more willing to pay their bills.
Survey: Patients Want More Guidance From Physicians on Self-Care In a recent poll, 72 percent of patients expressed interest in hearing more about self-care from their physician.
Five Steps to Better Patient Engagement and No More No-Shows The way appointment reminders are sent and the state of a practice’s waiting room are among the factors that can affect whether patients come back.
Practical Tips, Pearls Help Ease Patients’ Financial Burdens Physicians should be able and willing to discuss finances with their patients, as many patients are struggling to pay for needed medication, according to one physician.
Financial Transparency: The Key to Patient Satisfaction Patient satisfaction depends not only on clinical outcomes but also on the quality of the patient's financial experience with a practice.
Doctors Can Learn Professional Skills from Non-Physicians Skills physicians can learn from non-physicians include teamwork and professional communication.
Working Through Physician Partnership Issues Resolving disputes with a practice partner effectively can help to reduce any potential negative effects on daily operations. Empathy
Tensions Boiling Over? How to Calm Stressed Health-Care Colleagues Keeping oneself calm and stepping in immediately can help to defuse a stressful situation.
How to Decrease Wait Times and Increase Patient Satisfaction Tips include letting patients know roughly how long their wait will be, providing updates, and keeping the waiting room stocked with interesting reading material.
Six Steps to Hiring Great Practice Staff Clearly defining the requirements of the position is an important first step in the hiring process.
Ten Customer Service Habits for Your Practice Making sure staff make a good first impression and showing appreciation to patients are among the tips for good customer service.
How to Promote Physician Well-Being During a Pandemic and Beyond Effective leadership can have a positive impact on physician satisfaction.
What 600 Physicians Said About Trust in Health-Care Organization Leadership During Pandemic While trust waned for some, a majority of physicians who responded to a recent survey reported trusting the leaders of their health-care organization.
The Best Ways to Take Charge Establishing a clear plan is an important prerequisite for reaching personal and professional goals.
Staying Current in Clinical Practice Attending conferences, teaching others, and participating in clinical trials are among the ways clinicians can stay up to date.
Emerging Physician Leaders: Go Beyond the MBA Moving into executive leadership roles can be a difficult transition for some physicians.
Why Demand for Physician Leaders Is Growing Opportunities continue to increase for physicians looking to explore leadership positions within health-care organizations.
Eliminating Staff Gossip at Your Practice Implementing a policy against gossip can be difficult at first but, if done successfully, can lead to benefits for a practice.
Navigating Office Management During Crisis No Easy Task Physician office leadership is more important than ever as practices cope with the challenges created by the COVID-19 pandemic.
Restore Physician Confidence by Applying Coaching Skills to Reviews Changing the way annual reviews are conducted can have a positive effect on physician confidence.
Measurable Metrics to Review the Performance of Practice Staff Potential measures of front desk staff performance include a percentage of up-front collections and number of patient complaints.
Duties to Delegate to Your Practice Administrator Duties to consider delegating to a practice administrator include overseeing billing and managing staff.
Six Ways to Motivate Your Team for Free Motivational activities don't have to be expensive; simple actions on a day-to-day basis can make a big difference in staff morale.
Five Ways to Show Appreciation for Support Staff Keeping staff happy reduces turnover, but not all employee appreciation programs succeed in their intended goals.
Six Habits of Successful Physicians In addition to passion for their chosen path and compassion for their patients, physicians also need to cultivate habits for a successful practice.
How to Teach Future Doctors About Pain in The Midst Of The Opioid Crisis Some medical schools are revamping their approach to teaching students about the management of chronic pain.
Five Reasons Why Your Patient Retention Is Low The way appointment reminders are sent and the state of a practice’s waiting room are among the factors that can affect whether patients come back.
Strength in Numbers: How Physicians Can Work Together and Thrive Independent practice associations and clinically integrated networks are an option for independent practices that need some support.
Six Tips for Hiring the Right People for Your Practice Advice for conducting successful job interviews with potential staff includes asking questions that make candidates think creatively and paying attention to the questions they ask.
How to Hire and Retain Clinical Staff Tips for retaining staff include offering personalized benefits and opportunities for professional growth.
Communication Skills for Physician Leaders Improving communication skills takes practice, but doing so can make physicians better leaders.
Engaging Physician Leaders Now Will Ensure Hospitals Can Face Future Crises Preparing physicians for leadership roles now can help hospitals be better prepared in the future.
Five Ways to Better Manage Workplace Conflict While some conflict may be inevitable from time to time, there are ways to make sure it doesn't get out of control. Physician Well-Being
Disclaimer: Stories from sources other than APMA do not necessarily reflect APMA positions or policies. APMA does not endorse these stories. This content appeared first in APMA News Brief to enhance members' understanding of how media coverage shapes perceptions of podiatric medicine, and to educate members about what their patients, legislators, and other health-care professionals are seeing in the media.